Privacy & Management of Personal Data

This Privacy Policy has been created and updated to meet the requirements of the General Data Protection Regulation (GDPR) and other relevant data protection laws. It describes the Company’s approach to data processing, including the types of personal data collected, the purposes for which it is used, the legal grounds for processing, and the rights available to data subjects.

The terms of this Policy apply to all Customers who interact with the Company’s platforms, products, and services. It is each Customer’s responsibility to carefully review this Policy to understand how their personal data may be processed.

The Company also acknowledges its obligation to provide clear information on the use of cookies and other tracking technologies on its websites. As a result, this Policy includes a description of the technologies used, the purposes for their use, and the choices available to Customers regarding data collection through these technologies.

DATA WE COLLECT UPON REGISTRATION

To create an account and access our Services, every Customer is required to provide a minimum set of personal data. This information is crucial for verifying your identity, confirming your eligibility to use the platform, and ensuring secure and lawful access to our services.

We collect only the data necessary for specific purposes. The registration process is designed to ensure that Customers are aware of what data is being collected and why, and that they provide it voluntarily and with full understanding.

Personal Data Required at Registration

When registering an account, you will need to provide the following mandatory information:

  • Full name. Your legal first and last name as stated in your identity document.
  • Permanent residential address. This includes country, city, street address, and postal code. It must reflect your actual place of residence.
  • Date of birth. Required to verify your legal capacity to use the services provided on our platform.

This basic information is necessary to proceed with account creation and service activation. Your account cannot be created without providing this data.

Additional Information

Depending on how you use the Website and the nature of your activities, we may request additional information, including but not limited to:

  • Place of birth;
  • Nationality;
  • Contact details (email, phone number);
  • Identity document number and a scan/photo of the document;
  • Proof of address (e.g., utility bill, bank statement);
  • Facial verification (e.g., photo of the Customer holding their ID);
  • Preferred language or communication method;
  • IP address, date of access, visited web pages, language used, software crash reports, browser type, and device information (collected automatically for security purposes). When you interact with our services, our servers store a unique activity log that gathers certain administrative and traffic data. This information is necessary to ensure we provide high-quality services.

The collection of additional information is limited to what is needed to verify your identity, protect your account, meet legal obligations, and ensure the safe and responsible use of the Services.

Responsibility and Accuracy

Customers are responsible for ensuring the personal data they provide during registration is accurate and up to date. If we detect any inconsistencies or incomplete records, we may request confirmation or supporting documentation, or temporarily restrict account functionality until the issue is resolved.

CONSENT TO THE PROCESSING OF PERSONAL DATA

Before completing the registration process, you will be clearly informed about the scope and purpose of the data being collected and how it will be used. You will then be asked to provide your consent to the processing of your personal data by:

  • Explicitly confirming your agreement by checking a consent box during registration, alongside a link to the full version of our Privacy Policy;
  • Confirming that you have read and understood the Privacy Policy and agree to the processing of your data according to its terms.

Consent is given freely, specifically, and unambiguously, and it is recorded in our systems along with a timestamp and the version of the policy you accepted at the time.

Without this consent, you will not be able to complete the registration process or use any services provided on the platform.

You may withdraw your consent at any time by contacting us using the details provided in this Policy. Please note that withdrawing your consent may result in restrictions or termination of your access to certain services if the processing of personal data is necessary for their provision.

When Consent Is Not Required

The Company does not rely on consent as a legal basis when personal data is processed under any of the following lawful grounds:

  • When processing is required by applicable law, regulation, or an order from a public authority;
  • When processing is necessary to fulfill the Company’s obligations under contractual or pre-contractual arrangements with the Customer;
  • When processing is necessary to protect the vital interests of the data subject or another individual;
  • When processing is necessary for the pursuit of the Company’s legitimate interests, such as fraud prevention, ensuring service integrity, or enforcing platform rules, provided these interests do not override the Customer’s rights;
  • When processing is carried out for statistical or analytical purposes in an anonymized form;
  • When the Customer has made the data publicly accessible;
  • When data must be disclosed in compliance with legal or regulatory requirements.

HOW WE USE YOUR INFORMATION

We process the personal information we collect from you in order to provide our Services. Specifically, we use your data for the following purposes:

  • To process your bets, deposits, withdrawals, and other financial transactions, including verifying payment methods, ensuring account funding, and managing winnings or refunds;
  • To grant access to gaming and related services, including enabling participation in games of chance, interactive betting services, and other features available on our platform;
  • To offer customer support and operational communications, such as assistance with registration, verification, account settings, technical troubleshooting, and general inquiries;
  • To verify your identity and perform required checks by law, including age verification and validating personal documents submitted for account creation or ongoing use;
  • To detect, investigate, and prevent fraud, system abuse, or any prohibited or illegal activities, such as duplicate accounts, misuse of bonuses, or violations of our Terms of Service;
  • To ensure compliance with applicable legal and regulatory obligations, including anti-fraud measures, integrity monitoring, security, risk management, and financial reporting;
  • To send service-related notifications or updates, such as changes to our terms, policies, or system availability;
  • To provide promotional and marketing communications, where you have actively opted in to receive such materials. This may include updates about our services, special offers, or communications from selected business partners. You can withdraw your consent at any time;
  • To perform internal data analysis and aggregated research, including compiling anonymized usage statistics, assessing service trends, and optimizing our platform;
  • To conduct customer satisfaction surveys and gather feedback, participation in which is always voluntary;
  • To communicate with you through messaging platforms, such as Telegram, WhatsApp, Facebook Messenger, or other integrated channels, where permitted;
  • To support Responsible Gaming measures, including monitoring gameplay patterns and customer behavior to identify signs of problematic or harmful gambling. This may involve analyzing activity such as deposit frequency, session length, withdrawal reversal, or changes to self-imposed limits;
  • To offer protective tools and interventions, such as self-assessment options, deposit or time limits, cooling-off periods, temporary suspension of activity, or permanent self-exclusion mechanisms. Your data may be used to enforce such protections where you have activated them or where the Company has reasonable grounds to act in your interest;
  • To assess your ability to participate safely and responsibly, including – where necessary – evaluating behavioral or demographic indicators that suggest potential vulnerability and initiating appropriate interventions, such as communication, account restrictions, or escalation to our Responsible Gaming team;
  • To ensure that marketing and promotional communications are withheld from customers who have self-excluded, activated a cooling-off period, or otherwise limited their participation;
  • To maintain a register of excluded or restricted players and to implement technical safeguards to prevent circumvention of restrictions (e.g., via duplicate account creation or payment method reuse).

Your personal information may also be used by us to provide you with:

  • Promotional offers and information about our products and services;
  • Promotional offers and information about our partners’ products and services, to expand the range of products we provide to you and improve our customer service.

Occasionally, we may request information from you through surveys or competitions. Participation in these surveys or competitions is completely voluntary, and you have the option to choose whether or not to disclose your personal information.
Requested information may include contact details (such as name, correspondence address, telephone number) and geographic information (such as postal code or address), age.
By participating in any competition or accepting winnings (prizes) from us, you consent to the use of your name for promotional purposes without additional remuneration, except where prohibited by law.
If you have not explicitly decided whether to receive promotional information from us, we may use your personal information (including your email address and phone number) to provide you with information regarding our products, services, and promotions, including other gaming products (such as online poker, casino, betting, backgammon, etc.) and third-party products and services carefully selected by us.

MEANS OF GATHERING AND PROCESSING DATA

We may automatically collect certain data, as mentioned above, and receive personal information about you when you provide such information voluntarily through our services or other communications and interactions on the Company Website.
This includes information we collect via integrations with messaging platforms such as Telegram, Facebook Messenger, WhatsApp, Viber, etc., including but not limited to messages related to your account, and other communication methods.
We may also receive personal information from online vendors and service providers, as well as from customer lists lawfully obtained from third-party suppliers.
Additionally, we may use third-party service providers to offer technical support for your online transactions and to maintain your account.
We will have access to any information you provide to such suppliers, service providers, and third-party e-commerce services. We will handle this personal information in accordance with the terms of this Privacy Policy.
This information will only be disclosed to third parties outside of the company in accordance with this Privacy Policy and the laws of your state.

INFORMATION DISCLOSURE

We do not disclose your personal information to companies, organizations, or individuals not affiliated with the Company.
We may disclose your personal information to companies, organizations, or individuals not affiliated with the Company if you have given us consent for such actions.
You agree that personal information will only be disclosed to third parties when we are required to use messaging platform APIs like Telegram, Facebook Messenger, WhatsApp, Viber, or others, in accordance with their privacy policies.
We may disclose your personal information if required by applicable law, or if we believe in good faith that such actions are necessary to:

  • Comply with any legal issue or process that concerns us, our Websites, or Services, or when we are essentially bound by legal obligation;
  • Protect our rights or property;
  • Ensure the personal safety of our service users or the public.

If, in our opinion and sole discretion, we find that you have deceived or attempted to deceive us, or any other service user in any way, including but not limited to:

  • Game tampering;
  • Payment fraud.

If we have grounds to suspect you of payment fraud, including using stolen credit cards, or any other fraudulent activity such as payment reversal, payment cancellation, or prohibited transactions (including money laundering), we reserve the right to share this information, along with your identity details, with other online gaming sites, banks, credit card companies, appropriate regulatory bodies, and relevant law enforcement authorities.
For the purposes of public research on addiction prevention, your data may be shared with the relevant institutions.

ACCESS

Access to and Management of Your Personal Data

You may contact us at any time if you wish to:

  • Obtain information about the personal data we collect, process, or store, and the sources from which such data was obtained;
  • Confirm the accuracy of the personal data held about you;
  • Request that we update or correct inaccurate or outdated data, subject to proper verification of your identity;
  • Raise a concern or lodge a complaint regarding our use or processing of your personal data.

Where legally required, and upon verification of your identity, we will respond to your request within a reasonable time frame and in accordance with applicable law.

Please note that nothing in this Privacy Policy limits or overrides your rights under applicable data protection legislation, including your right to access, rectify, or restrict the processing of your personal data, or to lodge a complaint with a supervisory authority.

For the avoidance of doubt, this Privacy Policy shall not entitle the Company to retain your personal data where such retention would be contrary to the law of your country or jurisdiction.

Responsible Gaming-Related Restrictions on Marketing

In addition to your rights, the Company reserves the right to unilaterally restrict or suspend the delivery of marketing and promotional communications to individual users in situations where we identify:

  • Signs of problematic or harmful gambling behavior;
  • The activation of self-imposed limits such as deposit caps, loss limits, or session controls;
  • Entry into a cooling-off period or self-exclusion status;
  • Patterns of behavior that suggest heightened risk or vulnerability.

This restriction is applied as a protective and preventative measure, even in cases where the Customer has not manually opted out, and is part of our Responsible Gaming obligations and risk mitigation procedures.

When such restrictions are applied, the Customer will not receive direct marketing, bonus offers, or promotional incentives for the duration of the risk period or as long as the relevant account status remains in effect.

CONSENT TO USE OF ELECTRONIC SERVICE PROVIDERS

To play real money games on our services, you will need to transfer money to and receive money from us. To facilitate these services, we may use third-party electronic payment systems to process the required financial transactions.
By agreeing to and accepting this Privacy Policy, you expressly and voluntarily consent to the transfer of your personal information to third parties as necessary for processing and completing monetary transactions, including, when required, transferring your personal information outside your country.
We take steps to ensure that your privacy is protected when using third-party payment systems.

CONSENT TO SECURITY REVIEWS

We reserve the right to conduct security reviews at any time to validate the registration details you provided and verify your financial transactions and proper use of our services, in order to prevent potential breaches of our Terms and Conditions or any applicable law.
By using our services and agreeing to our Terms and Conditions, you authorize us to use your personal information and disclose it to third parties for the purpose of validating the information you provided during registration and use of our services, including, if necessary, transferring your personal information outside your country.
Security reviews may include, but are not limited to, ordering a credit report and verifying the information you provided against third-party databases.

SECURITY

We understand the importance of providing security and methods to ensure the confidentiality, integrity, and availability of information. We store all personal information we receive directly from you in an encrypted and password-protected database within our secure network, behind up-to-date firewall software.
Our services support SSL Version 3 with 128-bit encryption.
We also ensure that our subsidiaries, agents, partners, affiliates, and suppliers implement adequate security measures.
However, sending information via the internet is generally not completely secure, and we cannot guarantee the security of your data while it is being transmitted.
ANY DATA YOU SEND IS SENT AT YOUR OWN RISK.
The Company has all necessary security procedures and features in place to protect your data once it is received.

PROTECTION OF MINORS

Our services are not intended for individuals under the age of eighteen (18) or the legal age in their respective jurisdiction.
By providing information to us through any part of our services, a person confirms they are eighteen (18) years old (or the legal age in their jurisdiction) or older.
It is our policy to detect attempts by minors to access our services, which may trigger an additional security review.
If we discover that a minor has attempted to or has provided personal information via our services, we will not accept their information and will take all necessary steps to remove it from our records.

INTERNATIONAL TRANSFERS

Personal information collected by us may be stored and processed in any country where we or our affiliates, suppliers, partners, or agents provide gaming services and services for our gaming platform.
This may include transferring data to messengers such as Telegram, Facebook Messenger, WhatsApp, Viber, etc., in accordance with their privacy policies.
By using our services, you expressly consent to any transfer of your information outside your country (including to countries that may not have privacy laws deemed adequate).
Nevertheless, we take steps to ensure that our agents, partners, affiliates, and suppliers comply with our privacy standards and this Privacy Policy, regardless of their location.

THIRD-PARTY RELATIONSHIPS

We cannot ensure the protection of any information that you provide to a third-party website that links to our Services or any other information collected by third parties managing it in compliance with our affiliate program (if applicable) or otherwise, as these third-party online services and websites are not owned or operated by us.
Be cautious.
Any information collected by these third parties is governed by their own privacy policies, if any.

LEGAL DISCLAIMER

We are not responsible for events beyond our direct control.
Due to the complex and constantly evolving nature of our technologies and business, we provide comprehensive services but do not guarantee an error-free operation regarding the confidentiality of your personal information when you visit other websites linked from our Website. Websites outside our control, and particularly those not covered by this Privacy Policy, should give you the chance to review their security policies. If you visit other websites, be aware that their operators may collect your personal information, which will be used in accordance with their privacy policy, which may differ from ours.
Be cautious.
We do not guarantee the security of your data while it is being transmitted through communication channels.
ANY DATA YOU SEND IS SENT AT YOUR OWN RISK.
We are also not responsible for any direct or indirect damage arising from the unlawful use or theft of your personal information.

APPLICABILITY AND UPDATES TO THIS POLICY

This Privacy Policy is an integral part of your relationship with the Company and applies to your access to and use of our Services and Website. It should be read in conjunction with our Terms of Service and any specific service terms applicable to particular features or products we provide.

We may periodically update or amend this Privacy Policy to reflect changes in applicable laws, operational practices, or regulatory guidance. All updates will be published on our Website.

Any changes to this Privacy Policy will become effective upon publication, unless otherwise specified. Your continued use of our Services after the publication of any changes will indicate your acknowledgment and understanding of the updated Policy.

We recommend reviewing this Privacy Policy regularly to stay informed about how we protect and process your personal data.